The Challenge: New hire onboarding and ramp up has always been a pain point. With COVID-19, it got to a whole another level.
Manager's can get a sense of employees who're stuck to intervene, employees have less of a sense of community and collaboration.
However, this Credit Union has a solution and are now taking it to the next level with automation, structure and tracking.
The Solution: Google Meet, Zoom, Microsoft Teams, Webex...
The list goes on - and you probably guessed it!
Video call is not the answer.
This company is having their new hires stay on the call 8 hours/day (specifically sales and customer service employees).
Now that the program is working as employees feed off of each other on the continuous stream of video call - they started to structure it with Qooper Mentoring & Learning Software
Here's the outline:
- Employee connects with their manager on Microsoft Teams
- First day, they get matched through Qooper's smart matching algorithm
- Mock up calls start on Teams
- As the manager understands where the employee is standing, they set a Goal and determine Milestones to get there (usually different from employee to employee)
- On the Groups tab, new employees get exposure to different sectors, ERGs, and departments under the company for connection. Also a new hires group so they know "where to go to get the stapler" so to speak.
- Different employee onboarding resources getting delivered under Learning so they have a step by step process to learn and follow. Their manager is also able to pull relevant resources and provide to the employee for personalized learning
- In the backend, HR team and managers view common development areas skill gaps for improvements in the automatically delivered onboarding materials.
The Result: Simply put, 2 weeks for new hire ramp up, connectivity to the company and inclusion - instead of 2 months. Even in a COVID-19 era.
What would a 2 week ramp up time do for your company?
Let's talk: Demo Qooper
Starting a mentorship program... Please look at Qooper!
"Out of the box, it has everything you need to get a mentorship program off the ground. It is easy to implement, easy to use, has an intuitive user interface and great customer service."
Lea B.
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