Improving Retention and Onboarding at Rentokil-Terminix with Qooper
ABOUT
Rentokil-Terminix is a global leader in pest control and hygiene services, providing essential solutions for residential and commercial properties to ensure safe, pest-free environments.
LOCATION
United States
COMPANY SIZE
60,000+
PRODUCTS USED
New Hire Onboarding & Buddy Program
Frontline Employee Mentoring
"This program is helping me progress towards my career goals."
"This program is boosting my confidence in my skillset."
"This program is strengthening my sense of belonging."
Feedback from Rentokil-Terminix program participants
Challenge
Rentokil-Terminix faced a significant challenge in retaining talent, particularly among their frontline employees during their first year. High turnover rates in this sector posed an ongoing issue, emphasizing the need for structured support and guidance to improve retention and employee engagement.
Evaluation
During the vendor selection process, Qooper was compared against other mentoring and onboarding platforms. The key deciding factor in choosing Qooper was its ease of use, seamless integration capabilities, and ability to support multiple employee development programs efficiently. Rentokil-Terminix selected Qooper to pilot a new hire onboarding and buddy program to improve employee retention and engagement.
Implementation & Adoption
With approximately 60,000 employees, Rentokil-Terminix required a scalable and intuitive solution to enhance their onboarding experience. Mandisa, Manager of Colleague Experience (1st Year Journey), collaborated with Qooper’s Enterprise Customer Success Managers to design an onboarding and buddy program for the first three months of a new employee’s journey.
Program Expansion
The success of this initial program led to rapid expansion. The sales team, recognizing the platform’s capabilities, adapted Qooper for their Frontline Sales Onboarding Program. This specialized program provided structured meeting topics, best practice sharing, and internal sales system training, differentiating it from other onboarding initiatives. Qooper’s flexible program setup allowed Mandisa to easily create and manage this new program with customized parameters.
Further success prompted Rentokil-Terminix’s Colleague Resource Group (CRG) to transition from Google Spaces to Qooper for group discussions, meetings, and mentorship. Within Qooper, the CRG team now runs two structured programs:
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CRG Group Discussions & Meetings
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CRG Mentorship Program for one-on-one career development connections
With seamless integrations into UKG and Google Suite, onboarding and mentorship experiences became more streamlined. These integrations enabled automatic account creation, mentor-mentee matching, and scheduling, allowing employees to focus on their professional growth without administrative barriers.
Solution
One of the biggest advantages for Rentokil-Terminix was Qooper’s mobile app, which provided frontline employees with easy access to their mentors, onboarding buddies, and program resources, even while on the go.
Each month, over 300 new employees join Rentokil-Terminix’s onboarding programs. With Qooper’s automated matching algorithm, Mandisa no longer has to manually pair employees, significantly reducing administrative workload. Through UKG integration, accounts are automatically created in Qooper, enabling seamless program participation.
Due to the program’s success, Rentokil-Terminix is now expanding mentoring initiatives for frontline employees in other departments, including their SOLitude division.
Results
Qooper provided Rentokil-Terminix with comprehensive tracking, reporting, and Quarterly Business Reviews (QBRs) to ensure program effectiveness.
Key Metrics:
95% retention rate for mentees and new hires participating in Qooper programs.
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Career movements across programs:
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Onboarding Program: 20%
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Frontline Sales Onboarding: 65%
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CRG Program: 22%
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CRG Mentoring: 18%
Being able to track program outcomes and ROI directly within Qooper has been a game-changer for Rentokil-Terminix. The ability to export data easily enables further analysis and reporting for leadership visibility.
Takeaways
- Frontline workers leverage Qooper’s mobile app for on-the-go support.
- Significant retention improvements since launching the New Hire/Onboarding programs with Qooper.
- Scalable program expansion with Qooper’s ability to duplicate and adapt preexisting structures seamlessly.
- KPI metrics tracked and reported for leadership insights and strategic planning.
Qooper’s partnership with Rentokil-Terminix has transformed their approach to onboarding, mentoring, and frontline employee engagement. By providing structured programs with automation, analytics, and mobile accessibility, Qooper continues to empower Rentokil-Terminix in fostering employee growth and long-term success.
If you're interested in learning how Qooper can support your organization's onboarding, mentoring, and employee development programs, reach out to us at info@qooper.io.
How Qooper Drove a 95% Retention Rate for Rentokil-Terminix's 60,000-Employee Workforce
Rentokil-Terminix, a global services company with approximately 60,000 employees, faced persistently high frontline turnover during employees' critical first year. They needed a structured, scalable onboarding and mentorship solution to improve retention and engagement. Qooper delivered industry-leading results.
Retention & Career Growth Impact
- Mentees and new hires participating in Qooper programs achieved a 95% retention rate — a transformational improvement for a high-turnover frontline workforce.
- Career movements recorded across Qooper-powered programs:
- Onboarding Program: 20% career movement rate
- Frontline Sales Onboarding Program: 65% career movement rate
- CRG Program: 22% career movement rate
- CRG Mentoring Program: 18% career movement rate
Program Growth & Scalability
- Starting with a single new hire onboarding and buddy program, Rentokil-Terminix expanded to 4 distinct Qooper-powered programs — including a Frontline Sales Onboarding Program and 2 Colleague Resource Group (CRG) programs.
- 300+ new employees are onboarded through Qooper every single month, with automated matching eliminating all manual pairing efforts.
- Program expansion is actively continuing into new divisions, including the SOLitude division.
Operational Efficiency
- Qooper's automated matching algorithm eliminated the need for manual employee pairing across 300+ monthly new hires, significantly reducing administrative workload.
- Seamless integrations with UKG and Google Suite enabled automatic account creation, mentor-mentee matching, and scheduling with zero manual intervention.
- Qooper's mobile app gave frontline employees on-the-go access to mentors, onboarding buddies, and program resources — critical for a field-based workforce.
- Quarterly Business Reviews (QBRs) and exportable reporting provided leadership with full ROI visibility and strategic planning data.
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FAQ
How can mentoring and buddy programs reduce frontline employee turnover in the first year?
First-year turnover among frontline employees is one of the most expensive and persistent challenges in high-volume industries. The root cause is almost always the same: new hires feel unsupported, disconnected, and unclear on their career path. Structured buddy and mentoring programs directly address all three. Rentokil-Terminix launched a new hire onboarding and buddy program covering the first three months of each employee's journey — and achieved a 95% retention rate among program participants. The key is pairing structured guidance with automated matching, so every new hire gets a dedicated connection from day one without creating administrative bottlenecks for HR teams.
What onboarding software features matter most for field-based and frontline workforces?
Desk-based onboarding software simply doesn't work for field employees. The three non-negotiables for frontline workforces are: a mobile-first experience, automation that eliminates manual pairing, and integrations that sync with your existing HRIS without requiring employees to manage two profiles. For Rentokil-Terminix's 60,000-person workforce, Qooper's mobile app was a critical differentiator — it gave frontline employees on-the-go access to mentors, onboarding buddies, and program resources wherever they were working. Combined with UKG integration that automatically created accounts and matched participants, new hires were inside their onboarding program before they had a chance to feel lost.
How do you scale an onboarding program when 300+ new employees join every month?
Manual onboarding processes collapse the moment hiring volume exceeds what a small HR team can personally manage. At 300+ new employees per month, Rentokil-Terminix needed full automation from account creation to mentor-mentee matching — and that's exactly what their UKG and Google Suite integrations with Qooper delivered. New hire accounts were created automatically in Qooper upon HRIS entry, and the matching algorithm handled pairing without any manual intervention. Beyond technical automation, the platform also allowed program managers to duplicate and adapt existing program structures for new departments — so expanding into the SOLitude division or a new sales team doesn't mean rebuilding from scratch.
Can a single mentoring platform support both onboarding programs and Colleague Resource Groups (CRGs)?
Yes — and running both on a single platform is a significant strategic advantage. Rentokil-Terminix started with one onboarding program and expanded to four distinct Qooper-powered programs: a new hire onboarding buddy program, a Frontline Sales Onboarding Program, CRG group discussions and meetings, and a CRG one-on-one mentorship program. Their CRG team migrated entirely from Google Spaces to Qooper, centralizing group discussions, structured meetings, and individual mentorship connections in one environment. Using a single platform across all programs means consistent reporting, unified participant data, shared admin tooling, and no fragmented user experience for employees moving between programs.
How do you measure and report the business impact of employee onboarding and mentoring programs?
The metrics that matter most to leadership are retention rates, career mobility within the program cohort, and time-to-productivity. Rentokil-Terminix tracked all three through Qooper's reporting suite — achieving a 95% retention rate among program participants and recording career movement rates ranging from 18% in CRG Mentoring to 65% in the Frontline Sales Onboarding Program. Qooper also provided Quarterly Business Reviews (QBRs) and exportable data reports, making it straightforward for program managers to present ROI directly to leadership. For organizations building a business case, these QBRs are the most effective tool available — they transform anecdotal program success into board-ready strategic data.
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