Rentokil-Terminix is one of the world's leading commercial pest control companies, serving millions of customers across more than 90 countries. With approximately 60,000 employees globally, the company's frontline workforce is its core operational engine. Rentokil-Terminix is committed to building a people-first culture — investing in structured onboarding, mentorship, and professional development programs that drive long-term employee engagement and retention.

Use Cases

✦ New Hire Buddy Program ✦ Frontline Sales Onboarding

✦ CRG Mentorship Program

A 95% retention rate among program participants represents a transformational improvement for a high-turnover frontline workforce — far exceeding industry benchmarks.

Rentokil-Terminix faced a persistent and costly challenge: high frontline employee turnover, especially during the critical first year of employment.

For a global organization operating at the scale of 60,000 employees, first-year attrition among field-based staff represented a significant operational risk and financial loss. Without a structured onboarding or mentorship framework, new hires lacked the support systems necessary to build confidence, establish belonging, and commit to long-term career growth within the company.

Areas Identified for Strategic Investment

• Reduce first-year attrition among frontline and field-based employees
• Create a structured, scalable onboarding experience for 300+ monthly new hires
• Provide on-the-go mobile access to mentors and program resources for field workers
• Eliminate manual matching and administrative burden for HR teams
• Expand mentorship and peer-connection programs across multiple departments and divisions

During the vendor selection process, Qooper was compared against other mentoring and onboarding platforms. The key deciding factor in choosing Qooper was its ease of use, seamless integration capabilities, and ability to support multiple employee development programs efficiently. Rentokil-Terminix selected Qooper to pilot a new hire onboarding and buddy program to improve employee retention and engagement.

With approximately 60,000 employees, Rentokil-Terminix required a solution that could scale immediately without adding administrative overhead. Mandisa, Manager of Colleague Experience (1st Year Journey), collaborated directly with Qooper's Enterprise Customer Success Managers to design an onboarding and buddy program covering the first three months of a new employee's journey.

Key Implementation Pillars:

• UKG integration enabled automatic Qooper account creation for every new hire, eliminating manual setup entirely
• Qooper's automated matching algorithm replaced all manual employee pairing across 300+ monthly new hires
• Google Suite integration streamlined scheduling, making mentor-mentee meetings easy to coordinate
• Qooper's mobile app provided frontline employees with immediate, on-the-go program access from day one
• Monthly structured meeting topics and curated resources gave participants a clear development roadmap

This setup made the program immediately operational and accessible — removing all barriers to participation for a field-based workforce that doesn't work at a desk.

What began as a single onboarding pilot rapidly expanded into four distinct Qooper-powered programs, each tailored to the unique needs of a different employee population.

• 95% retention rate for mentees and new hires participating in Qooper programs — a transformational result for a high-turnover frontline workforce

• Career movement recorded across all four programs, proving that structured onboarding and mentorship directly drives professional advancement

• Qooper's automated matching algorithm eliminated 100% of manual employee pairing across 300+ monthly new hires — significantly reducing HR administrative workload
• UKG and Google Suite integrations enabled automatic account creation, mentor-mentee matching, and scheduling with zero manual intervention
• Qooper's mobile app gave frontline field employees on-the-go access to mentors, onboarding buddies, and program resources — removing a critical access barrier
• QBRs and exportable reporting provided leadership with full ROI visibility and data for strategic planning

• Expanded from 1 initial pilot to 4 active Qooper-powered programs — with further expansion actively underway into the SOLitude division
• Qooper's flexible program duplication tools allowed Mandisa to independently build and manage each new program with customized parameters
• Scalable architecture supports continued growth across additional departments, divisions, and employee populations

• 95% retention rate for program participants delivers transformational, measurable ROI for a high-turnover frontline workforce
• 65% career movement in the Frontline Sales Onboarding program proves structured mentorship directly accelerates professional growth
• Qooper's mobile app was mission-critical — giving field-based employees access to mentors and resources without requiring them to be at a desk
• UKG and Google Suite integrations eliminated all manual onboarding and matching administration for 300+ monthly new hires
• Scalable program duplication enabled rapid expansion from 1 pilot to 4 active programs — with more underway
• QBRs and exportable KPI reporting gave leadership full visibility into program outcomes and strategic impact
• Qooper's platform positions Rentokil-Terminix to continue expanding mentorship and development programs across new divisions and employee populations

Qooper's partnership with Rentokil-Terminix has fundamentally transformed their approach to onboarding, mentoring, and frontline employee engagement. By combining automation, mobile accessibility, and best-in-class analytics, Qooper continues to empower Rentokil-Terminix in building a workforce that grows, stays, and thrives.

Rentokil-Terminix, a global services company with approximately 60,000 employees, faced persistently high frontline turnover during employees' critical first year. They needed a structured, scalable onboarding and mentorship solution to improve retention and engagement. Qooper delivered industry-leading results.

• Mentees and new hires participating in Qooper programs achieved a 95% retention rate — a transformational improvement for a high-turnover frontline workforce.
• Career movements recorded across Qooper-powered programs:
• Onboarding Program: 20% career movement rate
• Frontline Sales Onboarding Program: 65% career movement rate
• CRG Program: 22% career movement rate
• CRG Mentoring Program: 18% career movement rate

• Starting with a single new hire onboarding and buddy program, Rentokil-Terminix expanded to 4 distinct Qooper-powered programs — including a Frontline Sales Onboarding Program and 2 Colleague Resource Group (CRG) programs.
• 300+ new employees are onboarded through Qooper every single month, with automated matching eliminating all manual pairing efforts.
• Program expansion is actively continuing into new divisions, including the SOLitude division.

• Qooper's automated matching algorithm eliminated the need for manual employee pairing across 300+ monthly new hires, significantly reducing administrative workload.
• Seamless integrations with UKG and Google Suite enabled automatic account creation, mentor-mentee matching, and scheduling with zero manual intervention.
• Qooper's mobile app gave frontline employees on-the-go access to mentors, onboarding buddies, and program resources — critical for a field-based workforce.
• Quarterly Business Reviews (QBRs) and exportable reporting provided leadership with full ROI visibility and strategic planning data.

The results in this case study reflect what becomes possible when enterprise mentoring is supported by the right infrastructure — purpose-built for large, complex organizations that need to launch, manage, scale, and measure structured mentoring programs across departments, geographies, business units, and employee populations. Not a tool that evolved from a simpler product, but an enterprise mentoring operating system designed from day one for the scale, complexity, and accountability requirements that large organizations face.

AI-powered matching that creates relationships worth keeping.

Poor matches create culture risk. They produce no engagement, no development, no retention benefit, and a participant who disengages from every future program. Qooper's AI matching engine goes beyond basic profile matching by considering career goals, skills gaps, interests, working styles, availability, seniority, and organizational hierarchy simultaneously — delivering confidence-scored match recommendations that administrators can review, adjust, and override without disrupting the queue. Matching logic is configurable per program type: a leadership development program weights seniority and functional expertise most heavily; a reverse mentoring cohort inverts that logic entirely. Match quality is maintained consistently whether the program has 200 participants or 20,000.

Structured mentoring that keeps relationships active after the match.

The most common reason mentoring relationships go dormant is not a bad match — it is that pairs don't know what to do next. Qooper eliminates that drop-off by supporting every relationship after the initial match with AI-generated meeting agendas personalized to each pair's goals and session history, pre-built feedback and goal templates, and a mentorship training library that prepares participants before their first conversation. Automated reminders, re-engagement triggers for inactive pairs, and structured session workflows keep every mentoring relationship active and progressing — without requiring program manager intervention at each step.

Multi-program management built for enterprise complexity.

Enterprise organizations don't run one mentoring program. They run many — simultaneously — each serving different employee populations, business objectives, and program formats. Qooper supports 8+ program types including 1:1 career mentoring, reverse mentoring, peer mentoring, group mentoring, flash mentoring, onboarding, leadership development, and high-potential succession tracks, all from a single administrative interface with fully independent configurations per program. Administrators can build, duplicate, and expand programs across departments, regions, and business units without rebuilding from scratch — while keeping all reporting and participant data centralized for leadership visibility.

Mobile-first design that drives adoption across every workforce.

A mentoring platform that requires desk access or generates participation friction will not achieve the adoption rates needed to deliver outcomes at enterprise scale — particularly for field-based, frontline, remote, or globally distributed workforces. Qooper's native iOS and Android experience gives every participant immediate access to mentors, program resources, structured session guides, meeting scheduling, goal tracking, and feedback from anywhere, without logging into a separate portal or requiring training to navigate. Mentors, mentees, and peers can connect, chat, set goals, schedule meetings, track progress, and share feedback from anywhere — keeping every mentoring relationship active and measurable regardless of where participants work.

Enterprise integrations that eliminate manual work and keep data accurate.

Qooper connects with the systems enterprises already use — so mentoring fits into existing workflows instead of becoming another disconnected tool to manage. HRIS integrations with Workday, SAP SuccessFactors, Oracle, ADP, BambooHR, UKG, and Paycor keep participant rosters current automatically: new hires enrolled on day one, departed employees removed without cleanup, role changes reflected in matching profiles in real time. Slack and Microsoft Teams deliver program notifications where employees already work. Google Workspace and Outlook handle session scheduling with calendar invites and meeting links created directly from the platform. Okta and Azure AD enforce SSO. Cornerstone, Degreed, and LinkedIn Learning connect mentoring goals to formal learning pathways. For complex enterprise environments, Qooper's integration framework supports both standard and custom integration needs with dedicated IT support and clear documentation.

Three-layer reporting that sustains executive sponsorship.

Mentoring program ROI is not a one-time business case — it is an ongoing conversation with finance and leadership through every budget cycle. Qooper's analytics framework covers all three layers that enterprise stakeholders need: real-time activity metrics for program managers to monitor program health and surface inactive pairs before they exit; outcome metrics comparing mentored cohorts against control groups for HR and talent leaders tracking retention, promotion rates, and engagement scores; and financial impact calculations — configurable with your organization's actual turnover cost inputs — for the C-suite and program sponsors. The executive report is a scheduled export, not a quarterly manual project, giving HR leaders, program sponsors, and leadership a consistent, real-time view of what mentoring is contributing to the business.

Enterprise security and compliance that passes IT and Legal review on day one.

Qooper is SOC 2 Type I and Type II certified, with annual independent audits covering infrastructure security, organizational security, product security, and internal security operations. GDPR compliant with a documented Data Processing Agreement. SSO enforcement via Okta, Azure AD, and Google Workspace with local password login disabled by default. Role-based access controls ensure participants see only their own data, program managers see their cohorts, and global admins see everything. Regular penetration testing, audit logging, data residency options for regulated industries, and cybersecurity insurance — full security documentation ready for IT and Legal review from day one of evaluation.

Dedicated customer success included in every enterprise contract.

Qooper's enterprise contracts include a named customer success manager with a sub-30-minute response time SLA — not an upsell, not a shared support queue. Implementation covers program design consultation, HRIS integration configuration, SSO setup, matching configuration, administrator training, and pilot launch support. Ongoing support includes program health reviews and quarterly business reviews that reduce internal admin workload and keep programs optimized for outcomes from launch through scale. Most Qooper enterprise customers go from contract signing to first participant matches in 6–8 weeks.

The platform behind the results.

Qooper is enterprise mentoring software trusted by 300+ organizations, including Fortune 500 companies such as Merck, BNY, Harvard, Toyota, and Deloitte, with thousands of users across 500+ mentoring programs. Across those programs, Qooper customers report 79% improved retention rates and 40% higher engagement — produced by the same combination of enterprise HRIS integrations, AI-powered matching, full-lifecycle automation, mobile-first participant experience, structured mentoring beyond the match, three-layer ROI analytics, and dedicated customer success that delivered the results in this case study. For large, complex, and global organizations, Qooper provides the depth of enterprise infrastructure required to turn mentoring from an informal activity into a measurable, scalable business advantage.