Improving Retention and Onboarding at Rentokil-Terminix with Qooper
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ABOUT |
Rentokil-Terminix is one of the world's leading commercial pest control companies, serving millions of customers across more than 90 countries. With approximately 60,000 employees globally, the company's frontline workforce is its core operational engine. Rentokil-Terminix is committed to building a people-first culture — investing in structured onboarding, mentorship, and professional development programs that drive long-term employee engagement and retention.
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Location Global HQ - Atlanta, GA |
Industry Consumer Services |
Company Size 60,000+ employees |
Use Cases
✦ New Hire Buddy Program ✦ Frontline Sales Onboarding
✦ CRG Mentorship Program
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Program Results at a Glance |
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95% Retention Rate for Mentees & New Hires |
300+ New Employees Onboarded Monthly via Qooper |
4 Distinct Qooper-Powered Programs Launched |
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65% Career Movement (Frontline Sales Onboarding) |
22% Career Movement (CRG Program) |
20% Career Movement (Onboarding Program) |
A 95% retention rate among program participants represents a transformational improvement for a high-turnover frontline workforce — far exceeding industry benchmarks.
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The Challenge |
Rentokil-Terminix faced a persistent and costly challenge: high frontline employee turnover, especially during the critical first year of employment.
For a global organization operating at the scale of 60,000 employees, first-year attrition among field-based staff represented a significant operational risk and financial loss. Without a structured onboarding or mentorship framework, new hires lacked the support systems necessary to build confidence, establish belonging, and commit to long-term career growth within the company.
Areas Identified for Strategic Investment
- Reduce first-year attrition among frontline and field-based employees
- Create a structured, scalable onboarding experience for 300+ monthly new hires
- Provide on-the-go mobile access to mentors and program resources for field workers
- Eliminate manual matching and administrative burden for HR teams
- Expand mentorship and peer-connection programs across multiple departments and divisions
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Why Rentokil Terminix Chose Qooper |
During the vendor selection process, Qooper was compared against other mentoring and onboarding platforms. The key deciding factor in choosing Qooper was its ease of use, seamless integration capabilities, and ability to support multiple employee development programs efficiently. Rentokil-Terminix selected Qooper to pilot a new hire onboarding and buddy program to improve employee retention and engagement.
Intuitive platform design that frontline employees could adopt with minimal training, even while working in the field.
Built to support multiple distinct employee development programs simultaneously, from new hire onboarding to CRG mentorship. |
Integration with UKG and Google Suite enabled automatic account creation, matching, and scheduling without manual effort.
Qooper's mobile app gave frontline employees on-the-go access to mentors, buddies, and program resources, critical for a field-based workforce. |
Quarterly Business Reviews (QBRs) and exportable data gave leadership full visibility into program outcomes and strategic ROI. |
Qooper's Enterprise CSM team partnered closely with Mandisa, Manager of Colleague Experience, to design and manage every program. |
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Implementation & Adoption |
With approximately 60,000 employees, Rentokil-Terminix required a solution that could scale immediately without adding administrative overhead. Mandisa, Manager of Colleague Experience (1st Year Journey), collaborated directly with Qooper's Enterprise Customer Success Managers to design an onboarding and buddy program covering the first three months of a new employee's journey.
Key Implementation Pillars:
- UKG integration enabled automatic Qooper account creation for every new hire, eliminating manual setup entirely
- Qooper's automated matching algorithm replaced all manual employee pairing across 300+ monthly new hires
- Google Suite integration streamlined scheduling, making mentor-mentee meetings easy to coordinate
- Qooper's mobile app provided frontline employees with immediate, on-the-go program access from day one
- Monthly structured meeting topics and curated resources gave participants a clear development roadmap
This setup made the program immediately operational and accessible — removing all barriers to participation for a field-based workforce that doesn't work at a desk.
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Rentokil-Terminix Programs at Qooper |
What began as a single onboarding pilot rapidly expanded into four distinct Qooper-powered programs, each tailored to the unique needs of a different employee population.
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New Hire Onboarding & Buddy Program The flagship program supporting employees through their first three months. Focuses on peer connection, cultural integration, and early confidence-building. Onboards 300+ new employees every month through automated matching and mobile-first access. |
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Frontline Sales Onboarding Program Designed specifically for the sales team, this program layers structured meeting topics, best practice sharing, and internal sales system training onto the core onboarding experience. Built and managed independently using Qooper's flexible program duplication tools. |
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CRG Group Discussions & Meetings Following the transition from Google Spaces to Qooper, the Colleague Resource Group now runs structured group discussions and meetings within the platform — deepening community and cross-functional engagement across the organization. |
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CRG Mentorship Program A dedicated one-on-one career development mentorship program within the CRG community. Focuses on intentional career growth, leadership development, and building a stronger sense of professional belonging for CRG members. |
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Results That Speak for Themselves |
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Retention & Career Growth Impact |
- 95% retention rate for mentees and new hires participating in Qooper programs — a transformational result for a high-turnover frontline workforce
- Career movement recorded across all four programs, proving that structured onboarding and mentorship directly drives professional advancement
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Program |
Career Movement Rate |
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Onboarding Program |
20% career movement rate |
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Frontline Sales Onboarding |
65% career movement rate |
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CRG Program |
22% career movement rate |
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CRG Mentoring Program |
18% career movement rate |
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Operational Efficiency |
- Qooper's automated matching algorithm eliminated 100% of manual employee pairing across 300+ monthly new hires — significantly reducing HR administrative workload
- UKG and Google Suite integrations enabled automatic account creation, mentor-mentee matching, and scheduling with zero manual intervention
- Qooper's mobile app gave frontline field employees on-the-go access to mentors, onboarding buddies, and program resources — removing a critical access barrier
- QBRs and exportable reporting provided leadership with full ROI visibility and data for strategic planning
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Program Growth & Scalability |
- Expanded from 1 initial pilot to 4 active Qooper-powered programs — with further expansion actively underway into the SOLitude division
- Qooper's flexible program duplication tools allowed Mandisa to independently build and manage each new program with customized parameters
- Scalable architecture supports continued growth across additional departments, divisions, and employee populations
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Key Takeaways |
- 95% retention rate for program participants delivers transformational, measurable ROI for a high-turnover frontline workforce
- 65% career movement in the Frontline Sales Onboarding program proves structured mentorship directly accelerates professional growth
- Qooper's mobile app was mission-critical — giving field-based employees access to mentors and resources without requiring them to be at a desk
- UKG and Google Suite integrations eliminated all manual onboarding and matching administration for 300+ monthly new hires
- Scalable program duplication enabled rapid expansion from 1 pilot to 4 active programs — with more underway
- QBRs and exportable KPI reporting gave leadership full visibility into program outcomes and strategic impact
- Qooper's platform positions Rentokil-Terminix to continue expanding mentorship and development programs across new divisions and employee populations
Qooper's partnership with Rentokil-Terminix has fundamentally transformed their approach to onboarding, mentoring, and frontline employee engagement. By combining automation, mobile accessibility, and best-in-class analytics, Qooper continues to empower Rentokil-Terminix in building a workforce that grows, stays, and thrives.
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How Qooper Drove a 95% Retention Rate for Rentokil-Terminix's 60,000-Employee Workforce |
Rentokil-Terminix, a global services company with approximately 60,000 employees, faced persistently high frontline turnover during employees' critical first year. They needed a structured, scalable onboarding and mentorship solution to improve retention and engagement. Qooper delivered industry-leading results.
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Retention & Career Growth Impact |
- Mentees and new hires participating in Qooper programs achieved a 95% retention rate — a transformational improvement for a high-turnover frontline workforce.
- Career movements recorded across Qooper-powered programs:
- Onboarding Program: 20% career movement rate
- Frontline Sales Onboarding Program: 65% career movement rate
- CRG Program: 22% career movement rate
- CRG Mentoring Program: 18% career movement rate
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Program Growth & Scalability |
- Starting with a single new hire onboarding and buddy program, Rentokil-Terminix expanded to 4 distinct Qooper-powered programs — including a Frontline Sales Onboarding Program and 2 Colleague Resource Group (CRG) programs.
- 300+ new employees are onboarded through Qooper every single month, with automated matching eliminating all manual pairing efforts.
- Program expansion is actively continuing into new divisions, including the SOLitude division.
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Operational Efficiency |
- Qooper's automated matching algorithm eliminated the need for manual employee pairing across 300+ monthly new hires, significantly reducing administrative workload.
- Seamless integrations with UKG and Google Suite enabled automatic account creation, mentor-mentee matching, and scheduling with zero manual intervention.
- Qooper's mobile app gave frontline employees on-the-go access to mentors, onboarding buddies, and program resources — critical for a field-based workforce.
- Quarterly Business Reviews (QBRs) and exportable reporting provided leadership with full ROI visibility and strategic planning data.
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Conclusion |
What began as a single onboarding pilot has evolved into a workforce transformation story that redefines what's possible for a high-turnover, field-based organization. With a 95% retention rate, 300+ employees onboarded monthly, and career movement recorded across all four programs, Rentokil-Terminix has proven that investing in structured mentorship and onboarding isn't just a people initiative — it's a strategic business advantage. Qooper's automation, mobile-first accessibility, and seamless integrations with UKG and Google Suite didn't just reduce administrative burden; they removed every barrier standing between a frontline worker and the support they needed to stay, grow, and thrive. For a global organization of 60,000 employees operating across more than 90 countries, that's not a program — that's a competitive edge.
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FAQ
How can mentoring and buddy programs reduce frontline employee turnover in the first year?
First-year turnover among frontline employees is one of the most expensive and persistent challenges in high-volume industries. The root cause is almost always the same: new hires feel unsupported, disconnected, and unclear on their career path. Structured buddy and mentoring programs directly address all three. Rentokil-Terminix launched a new hire onboarding and buddy program covering the first three months of each employee's journey — and achieved a 95% retention rate among program participants. The key is pairing structured guidance with automated matching, so every new hire gets a dedicated connection from day one without creating administrative bottlenecks for HR teams.
What onboarding software features matter most for field-based and frontline workforces?
Desk-based onboarding software simply doesn't work for field employees. The three non-negotiables for frontline workforces are: a mobile-first experience, automation that eliminates manual pairing, and integrations that sync with your existing HRIS without requiring employees to manage two profiles. For Rentokil-Terminix's 60,000-person workforce, Qooper's mobile app was a critical differentiator — it gave frontline employees on-the-go access to mentors, onboarding buddies, and program resources wherever they were working. Combined with UKG integration that automatically created accounts and matched participants, new hires were inside their onboarding program before they had a chance to feel lost.
How do you scale an onboarding program when 300+ new employees join every month?
Manual onboarding processes collapse the moment hiring volume exceeds what a small HR team can personally manage. At 300+ new employees per month, Rentokil-Terminix needed full automation from account creation to mentor-mentee matching — and that's exactly what their UKG and Google Suite integrations with Qooper delivered. New hire accounts were created automatically in Qooper upon HRIS entry, and the matching algorithm handled pairing without any manual intervention. Beyond technical automation, the platform also allowed program managers to duplicate and adapt existing program structures for new departments — so expanding into the SOLitude division or a new sales team doesn't mean rebuilding from scratch.
Can a single mentoring platform support both onboarding programs and Colleague Resource Groups (CRGs)?
Yes — and running both on a single platform is a significant strategic advantage. Rentokil-Terminix started with one onboarding program and expanded to four distinct Qooper-powered programs: a new hire onboarding buddy program, a Frontline Sales Onboarding Program, CRG group discussions and meetings, and a CRG one-on-one mentorship program. Their CRG team migrated entirely from Google Spaces to Qooper, centralizing group discussions, structured meetings, and individual mentorship connections in one environment. Using a single platform across all programs means consistent reporting, unified participant data, shared admin tooling, and no fragmented user experience for employees moving between programs.
How do you measure and report the business impact of employee onboarding and mentoring programs?
The metrics that matter most to leadership are retention rates, career mobility within the program cohort, and time-to-productivity. Rentokil-Terminix tracked all three through Qooper's reporting suite — achieving a 95% retention rate among program participants and recording career movement rates ranging from 18% in CRG Mentoring to 65% in the Frontline Sales Onboarding Program. Qooper also provided Quarterly Business Reviews (QBRs) and exportable data reports, making it straightforward for program managers to present ROI directly to leadership. For organizations building a business case, these QBRs are the most effective tool available — they transform anecdotal program success into board-ready strategic data.
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