Mentoring Software UKG Pro Integration: The Complete Guide (2026)

Your HR system already knows who works at your company, what they do, who they report to, and when they joined. A mentoring program that can't see any of that is flying blind — matching people manually, chasing eligibility lists, and losing track of who's still an employee. The fix is a real integration with your HCM.

Mentoring software integrates with UKG Pro (formerly UltiPro) so employee data flows automatically from the HCM into the mentoring platform — keeping the roster current, powering eligibility and matching with real org data, and provisioning and deprovisioning users as people join and leave. The integration that matters doesn't just import names: it uses department, manager, job level, location, and tenure to run the program intelligently, and it can feed mentoring outcomes back into your people analytics.

In Qooper, the UKG Pro integration keeps participant profiles and eligibility synced with your HCM, uses that org structure to drive smarter matching, and provisions users automatically — over a direct API or UKG Pro's SOAP web services, depending on your environment and security policy.

Key Takeaways

• UKG Pro is the source of truth for who works there — integrating it means your mentoring roster reflects the org automatically, without manual list-building.
• It's not just a name import. Department, manager, job level, location, and tenure power eligibility rules and smarter matching — including avoiding direct manager–report pairings.
• Joiner/leaver automation adds new hires and removes departures, so you never invite someone who left or miss someone who arrived.
• Connect two ways — a direct API for near-real-time sync, or UKG Pro's SOAP web services where that's your IT standard.
• Outcomes tie back to HR: participation, retention, and internal-mobility signals connect to the data that already lives in your HCM.

Why Enterprises Need a Real UKG Pro Integration

Without an integration, someone owns a spreadsheet. They export employees from UKG Pro, filter for who's eligible, upload the list, and repeat it every time the org changes — which is constantly. The roster is stale within days: new hires aren't invited, people who left are still listed, and eligibility rules drift out of sync with reality. At enterprise scale, that manual gap is where participation and program credibility quietly leak away.

A real UKG Pro integration closes that gap. The employee roster syncs automatically, so eligibility always reflects the current org. Matching gets smarter because the platform can see structure — department, function, seniority, reporting lines — not just a flat list of names. And when mentoring participation connects back to the HCM, you can finally answer the question leadership actually asks: is this program moving retention and internal mobility?

How the UKG Pro Integration Works in Qooper

Automated employee sync

Employee records flow from UKG Pro into Qooper on a schedule, so participant profiles and the eligible population stay current without anyone maintaining a list.

Org-structure-aware data

The sync brings more than names. Department, job title and level, location, manager and reporting line, and tenure come across too — the fields that let Qooper enforce eligibility rules and match people intelligently rather than randomly.

Automated provisioning and deprovisioning

New hires in UKG Pro are added to the eligible population; employees who leave are removed. Onboarding programs can enroll new joiners automatically, and access ends cleanly when employment does.

Single sign-on

With SSO/SAML, participants sign in with their existing corporate credentials, so there's no separate password to manage and access follows your identity policies.

Outcome data back to HR

Program participation and engagement can flow back toward your people analytics, so mentoring sits alongside the retention, performance, and mobility data already in your HCM stack.

It's Not Just a Roster Sync: The Program Logic It Powers

The point buyers miss when they ask "do you integrate with UKG Pro?" is that syncing the list is the easy part. The value is what that org data lets the program do automatically.

Connection Methods: API, SOAP, or SFTP

UKG Pro data can reach Qooper two ways. The right one is usually dictated by your existing IT standard and security policy rather than a preference — but the downstream behavior in Qooper (field mapping, eligibility, matching, provisioning) is the same across all three.

Connecting via SOAP web services

UKG Pro (formerly UltiPro) exposes a set of SOAP web services — WSDL-defined endpoints that return employee and employment data as XML over HTTPS. It's the mature integration surface many enterprise IT teams have built tooling and governance around. When this is your standard, Qooper connects to it directly, with no custom middleware project.

The connection authenticates first, then queries: Qooper uses a dedicated UKG Pro service account — service-account credentials plus the customer/client access keys — to obtain a session token, and includes that token on subsequent calls to the employee web services. Access is scoped to what the service account is entitled to read, and it's auditable and revocable independently of individual user accounts. A mentoring program only needs the web services that expose the employee data it runs on:

Exact web services and fields depend on your UKG Pro configuration and what your service account is entitled to read.

What To Evaluate in a Mentoring Software UKG Pro Integration

Most platforms will claim they connect to UKG Pro. The substance is in what syncs and what it powers. Use this checklist when you compare vendors.

Qooper's UKG Pro Integration In Depth

Qooper is enterprise mentoring software built to launch, manage, scale, and measure structured mentoring programs across departments, geographies, business units, and employee populations. Connecting it to UKG Pro means the program runs on live organizational data instead of a maintained-by-hand list — which is what makes mentoring workable at enterprise headcount.

Because Qooper is enterprise software first, the integration meets enterprise governance requirements: scoped service-account access, SSO/SAML, admin-controlled configuration, completed SOC 2 Type I and Type II attestations, and support for GDPR requirements — the posture that gets a data connection through a security review rather than stuck in one.

Qooper is enterprise mentoring software trusted by 300+ enterprise organizations — including Fortune 500 companies such as Google, VF Corporation, Tommy Bahama, HOK, Matthews International, and Rentokil — with thousands of users across 500+ mentoring programs.

The payoff of connecting mentoring to your HCM shows up in the numbers you can finally see. In one enterprise program run on Qooper, 160 participants reached 98% retention, 100% mentee satisfaction, and 33% career mobility — the kind of outcomes that only become visible and reportable when mentoring data connects back to the HR system.

How To Set Up Qooper's UKG Pro Integration

1. Choose the connection method. Decide between a direct API or UKG Pro's SOAP web services based on your IT and security requirements.
2. Establish the connection. Authorize the API connection, provision a dedicated service account and access keys for SOAP, or exchange SSH keys for the SFTP feed — with Qooper's team.
3. Map the fields. Match UKG Pro fields — department, manager, job level, location, tenure, eligibility flags — to Qooper records.
4. Configure eligibility and matching rules. Use the synced org data to define who's eligible and how pairs are matched.
5. Set the sync cadence. Choose near-real-time (API) or a scheduled cadence (SOAP polling or SFTP).
6. Validate and go live. Run a test sync, confirm authentication, mapping, provisioning, and matching, then launch and monitor.

Frequently Asked Questions

Does mentoring software integrate with UKG Pro?

Yes. Enterprise mentoring software integrates with UKG Pro (formerly UltiPro) so employee data flows automatically from the HCM into the mentoring platform — over a direct API or UKG Pro's SOAP web services.

Can the integration connect via API or SOAP?

Yes — both. A direct API provides near-real-time sync; UKG Pro's SOAP web services suit organizations standardized on that protocol. The downstream behavior — mapping, eligibility, provisioning — is the same regardless of method.

How does Qooper authenticate to UKG Pro's SOAP web services?

Qooper connects using a dedicated UKG Pro service account. It authenticates with the service-account credentials and access keys to obtain a session token, then includes that token when calling the employee web services — so access is scoped, auditable, and revocable independently of individual user accounts.

Is the UKG Pro integration secure for enterprise use?

Yes. The connection is admin-controlled, runs through scoped service accounts depending on method, and supports SSO/SAML. Qooper has completed SOC 2 Type I and Type II attestations and supports GDPR requirements.