User Support
Access helpful resources, FAQs, and troubleshooting guides to resolve issues quickly. Find step-by-step instructions and learn how to contact our support team when you need additional assistance.
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Profile Preferences
User Guide
- How to Sign Up for Qooper with ID Initiated Authentication?
- User Guide Platform Overview (Video Guide)
- Steps Feature in the Mentoring Platform
- How to Switch Between Programs on Qooper (Web & Mobile)
- How to Update Your Email Address in Qooper
- How to Quickly Access Chat, Meet, Goals & Feedback in Qooper
- Use of Topics at Qooper
- Steps to Change Language Settings in Qooper
- How to Schedule a Meeting Through Next Steps in Qooper
- How to Cancel or Delete a Meeting on Qooper
- How to Manually Add Meetings to Your Calendar in Qooper
- How to Add Notes to Your Meetings
- How to Share Files Between Matched Pairs in Qooper
- How to Give Feedback in Qooper
- Setting Goals and Tracking Progress in Qooper
- How to Take a Program Survey in Qooper
- What is Mentorship Training AI Q&A Assistant Guide
- Fixing the “Contact Program Administrator” Button Issue
Matching
- Integrating Zoom and Scheduling Meetings in Qooper
- Recurring Meetings in Qooper
- Integrating Google Calendar and Google Meet in Qooper
- How to Log a Past Meeting on Qooper (Web & Mobile)
- How do you choose your mentor/mentee on Qooper?
- How to remove a connection?
- How to Schedule a Meeting Directly on Qooper
- Extending Connection Duration on Qooper
- Sending and Responding to Match Requests
Groups/Events/Lessons
- How to Join or Leave a Group in Qooper
- How to Post Discussions and Comments in Qooper Groups
- How to delete a discussion in a group?
- How to create a meeting in a group?
- How to change a meeting in a group?
- How to delete (cancel) a meeting in a group?
- Group Integrations: Outlook & Google Calendar Setup
- How to Join a Group Waitlist When Capacity is Full