How to Manually Activate or Reactivate a Participant in Qooper

Program admins can manually activate or reactivate participants from the Pending or Deactivated tabs in the Matching section.

Using the Manage Participant option, admins can manage a participant's eligibility in the current program or across programs, depending on the available action. You can also control whether notification emails are sent when deactivating or reactivating participants.

 🔄 Activate a Participant from the Pending Tab

If a participant appears in the Pending tab, you can manually activate them in the current program.

1. Open your program's Matching section.
2. Go to the Pending tab.
   
3. Find the participant you want to manage.
4. Click the three-dot menu on the right side of their row.
   
5. Select Manage Participants.
6. In the Manage Participant window, select Activate Participant in Current Program.
7. Confirm the action.
   

Important: Activating a participant through this option activates them in the current program without creating their account in that program. The Notify Participants option is not displayed when this activation action is selected.

 ♻️ Reactivate a Participant from the Deactivated Tab

If a participant appears in the Deactivated tab, you can reactivate them in the current program.

1. Open your program's Matching section.
2. Go to the Deactivated tab.
   
3. Find the participant you want to reactivate.
4. Click the three-dot menu on the right side of their row.
   
5. Select Manage Participants.
6. Choose the reactivation action available in the window.
   
7. Select whether to enable Notify Participants.
8. Confirm your selection.

When the notification option is checked, the applicable notification emails are sent.

 ⚙️ Understanding the Manage Participant Options