Overview
Connecting UKG Pro to Qooper is as easy as 1-2-3: Once your service account is set up and the connection is created, your employee data begins syncing automatically. With accurate UKG Pro data flowing into Qooper, you’re ready to launch mentoring, learning, and development programs with the right people at the right time.
Benefits of Integrating with Qooper
- Automated Data Sync: Employee demographics, job details, and status changes in UKG Pro automatically sync to Qooper on a Daily or Weekly schedule.
- Streamlined Onboarding: New hires added in UKG Pro are created in Qooper automatically, reducing manual entry and errors.
- Zero-touch Termination: When employees are terminated or become inactive in UKG Pro, their Qooper accounts update automatically.
- Security and Compliance: The integration uses UKG Pro’s secure API framework along with encryption to ensure your data is protected.
To start taking advantage of these benefits, the first step is to create a dedicated Integration System User (ISU) in UKG Pro.
(1) Create an Integration System User (ISU) in UKG Pro 👤
Before connecting to Qooper, you need a dedicated Integration System User (ISU), also called a service account.
Using an ISU ensures:
- Integration actions are logged under a designated user.
- Employee lifecycle changes won’t break the integration.
- Access is secure and limited to what the integration needs.
You may also refer to the following UKG Pro guide if you’d like additional context on creating an API key: https://docs.workato.com/en/connectors/ukg-pro/overview.html#how-to-create-an-api-key-on-ukg-pro
(1a) Create Your UKG Pro Service Account
- Go to Menu > System Configuration > Security > Service Account Administration.
- Click Add to create a new service account.
- Enter a unique username (not used by any existing user).
- Provide an email address.
- Keep Generate New Password selected and click Save.
- Copy and store the password securely.
(1b) Assign Permissions
- Enable View permissions for all worker-related endpoints.
- Only enable Add/Edit if specifically requested by Qooper.
- Go to System Configuration > Web Services, copy and save the API Base URL.
- Return to Service Account Administration, copy and save the Customer API Key.
Important Note: Please ensure that you grant the necessary permissions listed below (View, Add, Edit):
- Company Configuration Integration
- Employee Person Details
- Employee Employment Information
- Employee Job
- Employee Contacts
- Employee Compensation Details
- PTO Plan Integration
- Employee Job History Details
- Personnel Integration
- Employee Export
- Global Employee Direct Deposit
(2) Connect with your Credentials 🔑
After creating your service account, provide the following UKG Pro credentials to Qooper via email so we can complete your integration:
- Service Account Username
- Service Account Password
- API URL (from the service account setup)
- Customer API Key
(3) Qooper Team will Complete the Integration
The Qooper team will:
- Map your UKG Pro data to Qooper fields (Employee ID, Job, Department, Manager, etc.)
- Perform data validation and test syncs.
- Activate your scheduled automation (Daily/Weekly).
Done 🎉
Your UKG Pro connection is successfully established. The Qooper team is now working on the integration to ensure all data is fully synced and ready for mentoring, learning, and inclusion programs. All configuration is handled by Qooper to provide a fully integrated, low-effort experience.