Keeping your matching dashboard accurate is essential to running an efficient mentoring program. This guide walks you through how to conclude, or unmatch, connections whose duration has ended—both individually and in bulk.
Concluding Matches in Bulk
1. Go to the Matching section.
From your Qooper dashboard, open the Matching section.
2. Open Participant Management.
On the Matching page, select Participant Management.
3. Conclude the connections.
click on the "Conclude Connections" button.
This will unmatch all users whose duration has been completed.
Unmatching "Duration Completed" Users Individually:
1. Access the "Duration Completed" Tab:-
Go to the Matching tab and select the Duration Completed view. =
- Click on the Duration Completed tab to view a filtered list of users whose match cycles have ended.
- Locate the columns sitting between Mentors/Mentees and the Feedback area.
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Hover over the profile icons within these columns. A tooltip will appear showing whether the user's duration is Active or Completed.
- Click on the profile of the participant whose connection has been completed.
- Click on the minus (-) icon next to their connection to initiate unmatching.
- Confirm the unmatch action when prompted to complete the process.
Congratulations! You now know how to unmatch users with completed durations, both individually and in bulk. Keeping your matching dashboard updated ensures a highly accurate and efficient experience for your program.
If you have any questions or need further assistance, please feel free to reach out to the Qooper Support Team.