How to Suspend or Terminate Users in Qooper: A Step-by-Step Guide for Program Managers

Introduction:

As a program admin, you have the ability to deactivate participants through the admin dashboard in Qooper. 

How to Deactivate or Terminate a User:

1. Sign in to your admin account
   Go to Qooper Admin Login and enter your credentials to sign in.

2. Navigate to the "Matching" Page
   Once logged in, go to the "Matching" page located in the admin dashboard, as shown in the image below.

   

3. Search for the User
   In the "Matching" page, find the "Search Participants" tab. Type the user’s name or email in the search bar and hit enter. Once the results load, click on the user’s profile.

   
   
   

4. Manage the User
   On the user's profile, find the three dots (⋮) in the top-right corner. Click on it, then select the "Manage Participant" button.

   

5. Choose Suspension or Termination
   In the Manage Participant window, you will have two options:

   • Deactivate Participant In Current Program:
     This option deactivates the user from the current program, marking them as "Not Eligible." If they are enrolled in other programs, they will continue to be able to access those. 
   • Deactivate Participant In All Programs:
     This option will deactivate the participant in all programs